About Scott White and Hookins
Scott White and Hookins LLP is a limited liability partnership providing a comprehensive range of specialist consulting services across both public and private sectors. Founded in 1963, we have offices in Bedford, London and Winchester we are well placed to serve clients across the UK.
Every project has the direct involvement of a partner as well as a senior member of staff, from start to finish. This ensures that as our client you remain confident that the value of your project is optimised.
Our size and structure allows us to be small enough to provide you with a personal, consistent and friendly service, while, at the same time, large enough to resource large and complex projects.
We always aim to provide our clients with a high level of quality service across our broad range of consultancy services. Our relationship with our clients is built on mutual trust and understanding of each other’s needs.
We do not stand still. We continually seek to improve our knowledge of new products and methods of design and construction so that we can offer effective up to date advice and new ideas.
We value our clients and offer cost effective solutions for a realistic fee. We provide the right level of resources for all of our work and go that extra mile with no hidden extras.
We employ willing and highly competent staff who wish to give a consistently high standard of service in a friendly, helpful and approachable style, with timely delivery.
We offer a high level of expertise and technical competence across a wide range of construction related disciplines. We provide solutions by taking ownership of problems and projects.
All projects are important to us no matter what size or location. Our resources in the UK allow us to provide both a local and national service with continuity.
We understand our role as engineers in providing sustainable solutions and to minimise the impact our business has on the environment. We are aiming to comply with ISO 14001 and we are continually looking to refine and improve them.
- Energy efficiency
We constantly look to reduce our power consumption and be more energy efficient. Our staff are continuously reminded of the need to turn off lights and electrical equipment when not in use and our policy is to replace lighting and equipment which has better energy efficiency.
- Lower carbon footprint
Travel plans for our offices have been prepared to monitor how our staff travel to work. Walking, cycling and use of public transport is encouraged. Our replacement company vehicles have reduced CO2 emissions. We endeavour to make business journeys by train were feasible.
- Waste management
We manage our office waste by recycling as much paper, cardboard, bottles etc. as possible. We are reducing our usage of paper by use of email and digital means to transfer information between our offices, clients and business colleagues. We use recycled envelopes and letterheads, and scrap paper as notepads and as a result of these initiatives we now purchase less paper.
We use the latest computer technology to ensure that we are able to communicate quickly and easily with our clients, other consultants and contractors. We utilise industry standard software where possible for our administrative and technical operations.
We have a policy of regularly reviewing and updating our hardware and software systems to ensure that we continually refine and improve the service we are able to offer to our clients:
We use cloud based email, extranet and portal systems and well as videoconferencing to communicate quickly and easily.
Our secure Firewalls connect the networks at each of our offices as well as enabling offsite connection into our networks. Our IT system provides diversity for all parts of our network to give a secure ‘disaster recovery system’.
Our technical modelling and draughting use the latest versions CAD and BIM software.
- Design & Analysis
We use up to date technical design, analysis and design code (BS and Eurocode) checking software using the latest design techniques.
With over 70% repeat business many clients have entrusted us with all of their projects over many years. This is testament to our technical skill, the quality of our advice and the value that we add through innovation and creative thinking. It is also proof of the strong working relationships that we foster with clients.
We believe that high client satisfaction levels are vital to our continued success. We recognise that a satisfied client is a loyal client with whom we can build a long term business relationship benefiting all parties.
We encourage our clients to feedback to us on their projects. This an opportunity to tell us our strengths and weaknesses and to help on future projects.
We judge ourselves against industry standard key performance indicators (KPI’s) and analyse this feedback to determine any patterns, common issues and to share best practise.
In the unlikely event of things going wrong; we have in place a written complaint procedure to ensure an unbiased free response, managed by two separate partners.
To provide the highest quality of service we look for the brightest and best minds available and we give them all the support, training, encouragement and opportunity they need to operate at the highest level.
Our training is focused in line with changing needs and for the future growth of the business.
We encourage an environment where staff are working together openly in a proactive way by sharing information, knowledge and best practice and also challenging each other in a constructive way. Staff performance is reviewed regularly and in a manner that allows staff to know their progress. Staff are encouraged to:
- Communicate confidently and openly with their manager,
- Have Involvement in performance objective setting
- Be Supported through a framework of learning and development interventions
- Undertake CPD - Continuous individual and Professional Development, and is reviewed as part of personal annual appraisals
- Develop through structured Training Agreements, such as the ICE, IStructE, RICS and others
- Further their Education by attending college or approved courses
- Take Ownership of their own learning and to develop their skills
In 1991 we became one of the first engineering consultancy’s to become a ‘registered firm of assessed capability’ with BSI (British Standards Institute). Since then we have continually tested and improved our Quality Systems and are currently registered to the ISO 9001.
- Defines and assigns responsibilities for activities which have an impact on our Quality Management System
- Provides policies and procedures are documented and implemented throughout the practice
- Is tailored to the specific requirements of each project through a Project Management Plan process
Our System defines and assigns responsibilities for activities which have an impact on our Quality Management System. Policies and Procedures are documented and implemented throughout the practice to all parts of our practice. The Quality Management System is tailored to the specific requirements of each project through a Project Management Plan procedure. By building quality processes in all our systems from an early stage we ensure our standard of service is high and consistent.
The System is audited regularly both by BSI and own our Internal Quality Auditors with feedback from these audits and information from periodic management reviews fed through to the management team, therefore determining the effectiveness of the system and its continued suitability for our requirements.